10 Free Website Online Customer Service Systems
Online customer service, also known as online call centers or online 800 services, is a page communication technology that uses websites as a medium and integrates the features of webpages, multimedia, and Call Centers to provide instant communication between external visitors and internal employees. The emergence of website online customer service systems has replaced the traditional use of customer service plugins such as QQ Online and MSN Online. Although QQ and MSN still have some irreplaceable functions and are favored by many websites, the excellent user experience provided by website online customer service systems cannot be matched because users do not need to install any plugins to communicate with the website—something QQ and MSN cannot compare with. Typically, the website online customer service system we refer to is a web-based instant messaging tool that does not require the installation of any software and allows real-time conversations through a browser window.
As a customer service tool and proactive marketing tool for corporate websites, it must possess functions related to proactive marketing, customer support, and customer relationship management. By combining various statistical data and historical records, companies can establish profiles for each visitor to the website pages to provide personalized services, achieve the marketing goal of converting visitors into customers, and enhance the company's professional image.
To prevent customers from leaving due to employee turnover, it is necessary to fully retain the content of conversations between employees and customers in order to maintain contact with clients.
A comprehensive website online customer service system must also be able to monitor everything about website visitors in real time, including: how visitors arrived at the website, which page they are currently visiting, and how long they have stayed? These are all essential for online marketing.
The website online customer service system must also have employee performance management capabilities so that systematic management of employees can be better achieved.
Below, Pala has collected 10 free website online customer service systems for everyone. Of course, what is referred to as "free" usually pertains to the basic version of these programs. Since these website online customer service systems are mainly aimed at enterprise-level users, if you want to enjoy more advanced customer service features, you will still need to pay.
